Privacy Policy
Xpertini is an online learning and technology education platform operated by Claraeon Learning Private Limited (“Claraeon”, “Company”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, store, process, and protect information when users access or use the Xpertini website, learning platform, courses, assessments, applications, and related services (collectively, the “Platform”).
By accessing, registering for, or using Xpertini, you acknowledge that you have read and understood this Privacy Policy.
2. Information We May Collect
Depending on how you use Xpertini, we may collect the following categories of information.
Account and Personal Information
When you create an account or interact with the Platform, we may collect information such as:
- Name
- Email address
- Phone number, where required
- Username
- Account credentials
- Profile information
- Educational or professional information voluntarily provided by you
Learning and Academic Activity
When you participate in learning activities, we may collect and process:
- Courses enrolled in
- Lessons accessed and completed
- Quiz and assessment attempts
- Quiz scores and results
- Assignment submissions
- Grades or marks
- Course completion status
- Learning progress
- Certificates or achievements
- Time spent on courses or learning activities
- Learning preferences and interactions
This information may be used to provide learning services, track progress, improve course experiences, and provide personalized recommendations.
Technical and Usage Information
When you access Xpertini, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring URLs
- Login activity
- Session information
- Error logs
- Platform interaction and usage data
Communications
If you contact Xpertini or Claraeon, we may collect information contained in:
- Contact forms
- Support requests
- Emails
- Feedback
- Surveys
- Course discussions
- Other communications
Payment Information
If Xpertini offers paid courses, subscriptions, certifications, or other paid services, payments may be processed through third-party payment providers.
Payment providers may collect information necessary to process transactions. Xpertini may receive transaction information such as payment status, transaction identifiers, and billing details but may not directly store complete payment card information where payments are handled by third-party processors.
3. How We Use Information
We may use collected information to:
- Create and manage student accounts
- Authenticate users and provide secure login access
- Enroll students in courses and programs
- Deliver lessons, quizzes, assessments, and assignments
- Track course and learning progress
- Calculate and display assessment results
- Issue certificates or course completion records where applicable
- Personalize learning experiences
- Recommend relevant courses and learning resources
- Provide student support
- Send account and service-related communications
- Send enrollment, course, assessment, and completion notifications
- Improve Platform functionality and performance
- Analyze Platform usage and learning effectiveness
- Prevent fraud, spam, abuse, and security threats
- Maintain the security and integrity of the Platform
- Comply with applicable legal and regulatory requirements
Where permitted and with appropriate consent where required, we may also send information about new courses, programs, events, services, or other relevant updates.
4. AI-Powered Features
Xpertini may provide artificial intelligence-powered learning features, which may include AI tutors, learning assistants, content recommendations, study support, quiz generation, summaries, or other AI-enabled functionality.
Information submitted to these features may be processed to provide the requested service.
Users should avoid submitting confidential, sensitive, or unnecessary personal information through AI-powered features.
Where third-party AI or technology service providers are used, information may be processed by those providers in accordance with applicable contractual arrangements and their respective privacy practices.
AI-generated responses are provided for educational and informational purposes and may not always be complete or accurate.
5. Cookies and Similar Technologies
Xpertini may use cookies and similar technologies to:
- Maintain user login sessions
- Remember user preferences
- Improve Platform functionality
- Understand how users interact with the Platform
- Measure website and course performance
- Detect security threats and abuse
- Provide analytics
Users may manage cookies through their browser settings. Disabling certain cookies may affect the functionality of the Platform.
6. Sharing of Information
We do not sell personal information.
We may share information with trusted service providers where necessary to operate Xpertini, including providers of:
- Website hosting and infrastructure
- Cloud services
- Email delivery
- Analytics
- Cybersecurity
- Payment processing
- Learning technology
- Customer support
- Artificial intelligence services
These providers may process information only as necessary to provide their respective services and subject to applicable contractual and legal requirements.
We may also disclose information when required by applicable law, regulation, court order, government authority, or lawful legal process.
Information may also be transferred in connection with a merger, acquisition, restructuring, financing, or sale of all or part of Claraeon’s business or assets, subject to applicable law.
7. Data Security
We take reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.
These measures may include access controls, authentication mechanisms, security monitoring, backups, encryption where appropriate, and other security practices.
However, no internet-based service or electronic storage system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify us if they suspect unauthorized access to their account.
8. Data Retention
We may retain personal information for as long as necessary to:
- Provide the Platform and services
- Maintain user accounts
- Maintain learning and course records
- Fulfil legal or contractual obligations
- Resolve disputes
- Prevent fraud and abuse
- Enforce our agreements
Information that is no longer required may be deleted, anonymized, or securely retained where required by applicable law.
9. User Rights and Choices
Subject to applicable law, users may have the right to request:
- Access to certain personal information
- Correction of inaccurate information
- Updating of account information
- Withdrawal of consent where processing is based on consent
- Deletion or erasure of information where legally applicable
- Closure of their Xpertini account
Some information may need to be retained for legal, security, fraud prevention, or legitimate operational purposes.
Requests concerning personal information may be submitted using the contact information provided below.
10. Children’s and Minors’ Privacy
Xpertini may provide educational content that could be relevant to students of different age groups.
Where parental or guardian consent is required under applicable law for the collection or processing of a minor’s personal information, the appropriate consent must be obtained before the minor uses relevant Platform services.
Parents or legal guardians who believe that personal information relating to a minor has been collected without appropriate authorization may contact us to request review or deletion, subject to applicable law.
11. Third-Party Links and Services
Xpertini may contain links to third-party websites, platforms, applications, videos, learning resources, payment providers, or other external services.
We are not responsible for the privacy practices, security, availability, or content of independent third-party services.
Users should review the privacy policies and terms of those services before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to the Platform, our practices, technologies, or applicable legal requirements.
The updated policy will be published on Xpertini with a revised “Last Updated” date.
Users are encouraged to review this Privacy Policy periodically.
13. Contact Us
For privacy-related questions, concerns, or requests concerning Xpertini, please contact:
Claraeon Learning Private Limited
Operator of Xpertini
Email: contact@claraeon.com
Xpertini
Website: xpertini.com